Application Catalog - SCCM

Note: Technology Services at FAA is in the process of transitioning our Knowledge Articles to Answers, the campus-wide Knowledge Resource. The contents of the article below can now be found on Answers here.

Overview

This article provides information about Application Catalog (and its counterpart, Software Center), which provide software installs and updates to supported Windows PCs in FAA. This software is packaged, tested, and updated by Technology Services at FAA to meet the needs of the college. It is therefore safe and can be installed on your computer without the need for administrative rights.

Impacted Systems

  • Supported Windows PCs in FAA.

Affected Customers

  • Users of supported Windows PCs in FAA.

Actions

This service is only available to those PCs on a campus network. If you have a supported PC that is off presently campus, please utilise the Cisco AnyConnect VPN to connect to the campus network.

General Information

Technology Services at FAA provides software installs and updates to supported PCs using Microsoft's SCCM (System Center Configuration Manager). SCCM is also used to provide anti-virus, add drivers, and to make configuration changes on computers.

There are two client-facing components to SCCM: Application Catalog and Software Center.

Application Catalog is a web portal that can be accessed at https://sccmuiucweb/CMApplicationCatalog (via Internet Explorer or Firefox) with AD credentials. Its purpose is to list all available software that a client can install on-demand to their supported PC. Clients can trigger software installations through this interface.

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SCCM AppCat2

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Software Center is an application installed on all supported PCs in FAA. Through it, clients can view and remove installed software, monitor installation progress, and re-install previously installed software. Software Center will also notify clients of available or required software changes. Software Center can be accessed via the taskbar, or by searching the Start Menu for "Software Center".

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Any software requested via the Application Catalogue will show here. The "Installation Status" tab will show the progress of any pending or active installations.

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Additional software information can be accessed by clicking its name. On-demand software can also be uninstalled here.

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Base Installation Software

The following programs are installed by default on a supported staff or faculty PC:

  • 7-Zip
  • Adobe Acrobat DC Pro
  • Adobe Flash Player
  • Box Sync
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Microsoft Skype for Business
  • Microsoft Office
  • Oracle Java
  • Microsoft System Center Endpoint Protection
  • VLC Player

This software is required and cannot be uninstalled.

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Additional Software

  • In addition to the base software, Application Catalog can be used to deploy a wide variety of applications from the University-licensed Adobe Creative Cloud suite and Autodesk products, to 3rd party software such as Audacity and Notepad++.
  • Please keep in mind that while some software is free or provided under the Campus Licensing Agreement, others must be purchased before Technology Services at FAA can install it. This is typically done on your behalf with a CFOAP from your business office.
  • Technology Services at FAA can also install other software by request and can facilitate purchasing in many cases. If you have a request that is not listed in Application Catalog, please contact us so that we may package it for you.

 

Updates and Ongoing Support

  • New software and updates to existing software are tested by Technology Services at FAA before becoming available to customers. In most cases, updates are released after-hours to minimize disruption, although important security updates are occasionally released at other points during the week.
  • If a supported PC is awake and online, it will periodically check in with the SCCM server for updates. This occurs at random intervals, typically within a 90 minute window.
  • If updates or installs are available for the computer, Software Center will automatically do one of the following:
    1. If a user is not logged in, required software will automatically be updated. If this requires a restart, the computer will be restarted automatically.
    2. If a user is logged in, the user will be notified that updates are either available or required via the taskbar.

AvailableSoftware SCCM RequiredSoftware

    • Clicking the balloon, or searching for and clicking "Software Center" via the Start Menu, will open the Software Center. Customers may manage and track installations through this interface as described above.
  • Lab and classroom PCs are updated silently and will not notify logged in users unless a restart is required. Most lab updates occur after hours during maintenance windows.

Support

  • Please consult https://appcat.illinois.edu (in Internet Explorer or Firefox) to see what we have ready to install immediately on your supported PC.
  • For help with additional software and for general support, please contact the Technology Services at FAA Help Desk.

 

Date Written: September 11, 2016

Date of Next Review: September, 2017