Computer Labs

Note: Technology Services at FAA is in the process of transitioning our Knowledge Articles to Answers, the campus-wide Knowledge Resource. The contents of the article below can now be found on Answers here.

Service Description

The units of the College of Fine and Applied Arts have complex needs regarding instructional and research lab spaces. These are used to both students tools needed for their specific discipline and to advance and investigate research and creative works. These lab spaces contain software, computers, and other technology ranging in size from as few as one or two computers to 30 or more computers. Technology Services at FAA will, through industry-standard management tools, install and update operating systems and applications. Technology Services at FAA will also work with the affected unit to resolve hardware issues.

Availability and Hours

  • All units and research areas within the College of Fine and Applied Arts are eligible for the service.
  • Service is available Monday - Friday, 8:30 a.m. - 5:00 p.m.

Purpose

  • The purpose of this service is to provide students with a consistent and secure experience in the lab space that allows them to learn software and complete their coursework. 
  • This service also provides researchers with a consistent and secure experience in a lab space while allowing for flexibility and agility needed in a research location.

Rates

Academic Labs:

    • There is no charge associated with this service for the deployment of hardware or software.
    • Costs associated with the purchase of new hardware or software licenses are the responsibility of the unit.
      • Please see our Hardware Purchases service page to find out more about purchasing hardware.
      • Please see our Software Purchases service page to find out more about purchasing software.
    • Costs associated with hardware repairs are the responsibility of the unit.

Research Labs:

    • All rates for Research Labs are identical to Academic Labs with the following exceptions:
      • Costs associated with deploying the lab, installing endpoint management tools, installing software specific to the lab, or troubleshooting issues would be charged at the FTE hourly rate ($55 per hour at the time of this writing).
      • Costs associated with installing basic software used in other FAA labs would have no charge.

Features

Academic Labs:

    • Technology Services at FAA will manage the operating system and software installed on these machines using industry-standard endpoint management systems.
    • Technology Services at FAA will provide updates to existing software and operating system on a regular basis during a pre-defined maintenance window.
    • Technology Services at FAA will work with the associated unit to resolve hardware issues. 
    • Technology Services at FAA will refresh the lab software annually during the summer to ensure optimum performance and keep things up to date.
      • A typical refresh would include re-imaging of machines, major operating system and software version upgrades and installation of new software packages.
      • If desired by the unit, this is a time to refresh any hardware that the unit has purchased.
    • Technology Services at FAA will install additional new software or major new versions of software in a lab only during semester breaks.
      • This allows us to test the interaction of the software with existing software before deploying it to a lab, thereby avoiding negative impact on students' work.
      • Please provide requests for additional software to be added at least one month prior to the semester break.
    • Technology Services at FAA will meet with each unit lab administrator during the spring semester to determine any needs for the next school year and provide recommendations on replacement of lab machines.
    • All lab machines will be connected to the University Active Directory system to allow students to use their NetID to log in to the system. This also allows Technology Services at FAA staff the ability to support and troubleshoot the equipment.
    • By default, lab computers are not backed up. Technology Services at FAA cannot be responsible for any data left on a lab machine. When troubleshooting a computer problem in a lab or during refresh work, the most common solution is to wipe a computer and reinstall the operating system and software. When this occurs, any data left on the machine will be removed. We recommend that any data is stored on a flash drive or via the Box service.
    • Machines will be managed in accordance with university policy, standards, and best practices.

Research Labs

    • Research computer labs have all of the features listed under Academic Labs with the following exceptions due to the flexible and changing nature of research.
    • In consultation with the lab manager, Technology Services at FAA will refresh the lab software annually to ensure optimum performance and keep things up to date.
      • A typical refresh would include re-imaging of machines, major operating system and software version upgrades and installation of new software packages. However, due to the nature of the lab, this may not make sense every year.
      • If desired by the unit, this is a time to refresh any hardware that the unit has purchased.
    • In consultation with the lab manager, Technology Services at FAA will install additional new software or major new versions of software at a time that is mutually agreeable.
      • This allows us to test the interaction of the software with existing software before deploying it to a lab, thereby avoiding negative impact on students' work.
      • Please provide requests for additional software to be added at least one month prior to the semester break.
    • Technology Services at FAA will meet with each unit lab administrator during the year to determine any needs and provide recommendations on replacement of machines.
    • If administrative access is needed, the lab manager may request this by submitting a Help Request.

Getting Started

  • Please contact the Technology Services at FAA Help Desk and create a Help Request to discuss your Lab needs.
  • Time Frame:

    • Some one will contact you within two business days to set up a meeting to discuss your needs and determine a timeframe that is reasonable for both groups.

Support